Reference

Legal terms before you open your account

Our legal page gives you the rules for account access, wallet records, identity checks, and dispute handling before you open an account.

Account termsWallet record rulesDevice security pathsWhere local law permits
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rajaking Legal terms before you open your account
CONTACT PATHS

Reach us about legal questions

Legal questions should go through a named contact path so we can trace your request and avoid mixing it with normal lobby chat.

Live chat legal desk Use live chat from 10:00 to 02:00 WIB when you need a fast legal status check. Share your username ending, payment rail, and request type so we can route it correctly.
Email record request Send email for data copies, correction requests, or account record questions. Attach DANA, OVO, GoPay, or QRIS receipts only when they relate to the legal issue you are raising.
WhatsApp identity check Message WhatsApp when we ask for identity confirmation linked to a legal or wallet matter. We will never ask you to send your password, PIN, or full device passcode.
ACCOUNT CARE

Your legal records stay manageable

Your account record is useful only when it is accurate, limited, and easy to question. We handle profile details, wallet receipts, cookies, login events, and game-session references under the legal terms shown…

Profile data handling

We keep your registered name, contact channel, username, and account status so legal requests can be matched to the correct profile. If a detail is wrong, ask for correction through support.

Cookie use

We use cookies to remember login state, language choice, and security checks. Cookie records can also help confirm whether an account action came from your usual device or browser.

Account security

We expect you to keep your password private and to leave the session when sharing a phone. If we detect unusual access, we may pause actions until you complete a security check.

Record retention

We keep wallet receipts, chat references, and session logs for as long as needed to handle account rights, disputes, and legal duties. Older material may be archived with limited staff access.

Change requests

You can ask us to correct profile data, update a contact channel, or explain a record we hold. We may request identity proof before changing details linked to wallet movement.

Dispute file checks

For disputes, we compare wallet entries, device logs, and game-session references such as Live Baccarat or Rocket Crash timestamps. We explain the result through the same contact path you used.

Legal questions you may ask

This FAQ covers the legal points you are most likely to check before opening or managing an account with us. It explains access wording, data rights, wallet evidence, account security, contact timing, and what happens when you dispute a record. If your issue involves a payment receipt, keep the DANA, OVO, GoPay, or QRIS reference ready before contacting support.

The account terms on this page apply when you create a login, use wallet rails, contact support, or ask us to check a dispute. Game access depends on local law in your location.

We keep profile details, login events, wallet receipts, chat references, and game-session records where needed for account handling. This helps us answer correction requests and match disputes to the right account.

Yes. Contact support through live chat, email, or WhatsApp and state which detail needs correction. We may ask for identity proof before changing anything linked to your wallet or login access.

We use those payment records to confirm wallet movement, match receipts, and handle disputes. Keep the receipt reference, time, and account username ready when you ask us to check a record.

We may pause sensitive actions while we compare device logs, login events, and contact details. On your phone, open Account, then Security, then Contact Support to start the check.

Our support team is available from 10:00 to 02:00 WIB. Simple account corrections may be handled faster than disputes, while wallet or identity checks can require extra matching steps.

Yes. Access to certain account functions, games, or services depends on local law. If a feature is unavailable, our support team can explain what account records remain accessible to you.

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